SHIPPING

Please use the ground transit map below to determine your business days in transit when shipped via UPS. If you have any questions about shipping your order, please call 201-204-0720 and a customer service representative will be happy to assist you.

Due to recent events, shipping times may vary. All orders ship within 1 to 5 business days. Please call us at 201-204-0720 with any questions or concerns regarding shipping or email info@feedyoursoul.com 

UPS Shipping Options

  • UPS® Ground Shipping. Delivery within 1-5 business days. Please see the map above to determine ground shipping days in transit.
  • UPS 3 Day Select®: Ground Shipping. Delivery in 3 business days.
  • UPS 2nd Day Air®: Guaranted delivery in 2 business days.

  • UPS Next Day Air®: Guaranteed next business day delivery.  

  • UPS Worldwide Expedited®: Guaranteed, day-definite expedited delivery.
    UPS Worldwide Saver®: 
    • Next business day delivery by the end of day to Canada
    • Second business day delivery by end of day to Mexico and major metropolitan areas worldwide
    UPS® Standard: Delivery within 1-5 business days.

Shipping Policies on Undeliverable or Redirected Packages 

Unfortunately, if you give us an incorrect/incomplete address and your package has to be redirected, there will be a $15 charge.

Because our cookies and bars do not contain preservatives, we can’t extend our delivery guarantee or freshness guarantee when we’ve been given an incorrect/incomplete address. If your package is returned to us, there is a $15 charge for the return which we incur from UPS and pass along to you. Unfortunately, the returned product will not be available to reship due to the shelf life, and a new product will need to be purchased. Having an incomplete/incorrect address can be such a bummer, please verify all addresses in advance!

 

Shipping FAQs 

When should I ship to ensure my Feed Your Soul Bakery products arrive fresh?

Because our cookies and bars do not contain preservatives, we recommend enjoying them upon receipt, or freezing and enjoying them later. All of our products are individually wrapped for maximum freshness. This makes our products perfect for freezing and also for sharing. IF you are trying to ship a gift for a special occasion, we recommend you order for delivery 1 day prior to your deadline. While we don’t typically experience any delays, we are relying on a third party carrier and we do want to be sure your gifts are always on time and fresh.

How far in advance do I need to place my Shipping Order?

This depends on how quickly you need your order and the destination of your order. Please note, Feed Your Soul Bakery ships Monday- Thursday. We prefer not to ship orders on a Friday so they avoid sitting on a truck over the weekend.  If you have a “cookie emergency”, please call us!  We are happy to ship your order as quickly as we can to accommodate your needs. Please note, Saturday and Sunday are not shipping/delivery days. If you are shipping for a special occasion, we recommend choosing an arrival date 1-2 days in advance. Please see are shipping info page for a complete shipping guide. 

What products are available to ship?

Everything on our website is available to ship!

 

How can I track the progress of my Shipping order?

Once your online order has shipped, you will receive a shipment confirmation with a tracking number. Please allow a few hours after receiving your confirmation to see the tracking information.

 

Can I ship to University Campuses / Hospitals/ Offices?  Yes! While UPS does not deliver to P.O. Boxes, they will deliver to accurate physical addresses. Please be sure to let your recipient know that a surprise is on its way if you are shipping to a hospital, university or crowded office. Your gift could sadly sit in a mailroom, on the wrong floor of a company, or on a loading dock if not properly routed.

 

My order says it was delivered but my recipient has not received it.

We are very disappointed when we hear things like this. Fortunately, it is usually a simple fix. If you are shipping to a home, be sure the package has not been left at a side door. If it is an office, be sure the package is not in the mailroom. We always recommend letting your recipient know that a surprise is on the way! 

When will my Shipping Order arrive?

Please be sure to check our days in transit map to be certain that you have left enough time for your package to arrive based on the dates and destination. Please consider weather conditions as well if you are shipping during the winter months. If you have any questions feel free to contact us. 201.204.0720.

Do I need to be home to sign for my Shipping Order?

While UPS does not require a signature for our packages, it is ultimately up to the discretion of the driver as to whether they should leave the package. If the first attempt is unsuccessful, a second attempt will be made, usually on the following business day. Please note- we cannot stress enough, the importance of letting your recipient know that a “surprise” may be arriving. Sometimes packages are left at a side door… or in a mail room of an office…or on a loading dock of a hospital. We want to be sure  your recipient receives their thoughtful gift in a timely manner.